Tourism Excellence

The Program

The Gippsland Tourism Excellence Program will commence in February 2010 throughout the region offering tourism operators unprecedented opportunities to add value to their business – guaranteed! The eight workshop program is based on Tourism Victoria's Tourism Excellence Program and will be heavily subsidised by Destination Gippsland.

There are five core workshops:
1. Managing your business in times of economic uncertainty
2. Research and Business Planning
3. Exceptional Customer Service
4. Pricing and Packaging
5. eMarketing and Working with the Media

Additionally, there are three optional workshops:
6. Recruit, retain and exit staff
7. International marketing
8. Sustainability

The cost of the full course is $350 + GST and includes all eight workshops, however the benefits of the program will be available to all participants who have completed the five core workshops. The workshops may also be attended on a casual basis at a rate of $85 + GST per individual workshop.

What's in it for you?

Participating business operators are eligible for a range of benefits including:
- Money back guarantee
- Invaluable knowledge and skills for all aspects of your business operations
- A year of business mentoring
- Networking opportunities with tourism industry colleagues
- Completion of most elements to obtain official and national recognition in the Australian Tourism Accreditation Program
- A $50 voucher to go towards the cost of this Accreditation, refunded to your business once you have become accredited


Program Calendar

Core Workshops:

1. Managing Your Business in Times of Economic Uncertainty

Omeo 23 Feb Pink Palace, Omeo Hospital Easton St
Lakes Entrance 24 Feb Council Chambers, Lakes Shire Offices 55 Palmers Rd
Warragul 16 Feb Debritz Room, Warragul Arts Centre Cnr Smith and Albert St
Morwell 17 Feb
 Waratah Restaurant, GippsTAFE Cnr Princes Dr and Monash Way
Cowes 15 Feb Cowes Heritage Centre Meeting Room 91-97 Thompson Ave
Leongatha 25 Feb Meeting Room 1, Memorial Hall Complex Michael Pl

2. Research and Business Planning
Omeo 19 April 2010
Lakes Entrance 20 April 2010
Warragul 13 April 2010
Morwell 14 April 2010
Cowes 19 April 2010
Leongatha 22 April 2010

3. Exceptional Customer Service
Omeo 17 May 2010
Lakes Entrance 18 May 2010
Warragul 11 May 2010
Morwell 12 May 2010
Cowes 17 May 2010
Leongatha 20 May 2010

4. Pricing and Packaging
Omeo 16 June 2010
Lakes Entrance 15 June 2010
Warragul 8 June 2010
Morwell 9 June 2010
Cowes 21 June 2010
Leongatha 24 June 2010

5. eMarketing and Working with the Media
Omeo 26 July 2010
Lakes Entrance 27 July 2010
Warragul 13 July 2010
Morwell 14 July 2010
Cowes 19 July 2010
Leongatha 22 July 2010

Optional Workshops:

 6. Recruit, Retain and Exit Staff
Omeo 16 August 2010
Lakes Entrance 17 August 2010
Warragul 10 August 2010
Morwell 11 August 2010
Cowes 2 August 2010
Leongatha 19 August 2010

7. International Marketing
Omeo 25 October 2010
Lakes Entrance 26 October 2010
Warragul 12 October 2010
Morwell 13 October 2010
Cowes 16 August 2010
Leongatha 28 October 2010

8. Sustainability
Omeo 15 November 2010
Lakes Entrance 16 November 2010
Warragul 9 November 2010
Morwell 10 November2010
Cowes 25 October 2010
Leongatha 25 November 2010

More Information

GIPPSLAND TOURISM EXCELLENCE PROGRAM Flyer

GIPPSLAND TOURISM EXCELLENCE PROGRAM

The 2010 Tourism Excellence Program has already begun. There are still places available at some of the workshops. Find out you can be involved by contacting Elysa Sorahan by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone (03) 5655 2044.